- Payout Processing
- 15 min
- Minimum Withdrawal
- RM30
- Daily Withdrawal Limit
- RM4,000
- KYC Review Time
- Up to 12 hrs
cucu2 processes payouts to Malaysian bank accounts and e-wallets quickly — most requests clear within 15 minutes once your account is verified. This guide walks you through every stage so there are no surprises.
How to Make a cucu2 Withdraw
Follow these steps each time you want to cash out. The whole process takes under three minutes from your end.
-
Log in to your cucu2 account
Go to cucu2 Login and sign in with your registered mobile number and password. Make sure you are on the official cucu2.bet domain before entering your credentials.
-
Open the Cashier and select Withdraw
Tap the wallet icon or go to Account > Cashier. Choose the Withdraw tab. You will see your current withdrawable balance shown in RM.
-
Pick your payout channel and enter your bank details
Select from Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer. Enter the account number or e-wallet ID that belongs to you — cucu2 does not release funds to third-party accounts.
-
Key in the withdrawal amount
Enter an amount between the RM30 minimum and your remaining daily cap (up to RM4,000 for Copper tier). Confirm all details are correct before submitting.
-
Submit and track your request
Tap Submit Withdrawal. You will receive an on-screen confirmation and a notification. Most payouts land in your account within 15 minutes; check the Transaction History page if you want to follow the status in real time.
Limits, Daily Caps & Processing Times
All amounts are in Malaysian Ringgit. Your daily cap rises as you move up the VIP ladder.
| Detail | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | RM30 | Per request, any channel |
| Maximum daily withdrawal (Copper) | RM4,000 | Resets at midnight MYT |
| Standard processing time | 15 min | After request is approved |
| First-ever withdrawal | Up to 1 hr | KYC must be approved first |
| Wagering requirement | 24× | Applies to bonus funds only |
| Withdrawal fee | None | cucu2 does not charge withdrawal fees |
The 24× wagering requirement applies only to bonus-converted funds. Deposits you have not claimed a bonus on can be withdrawn at any time provided they have been wagered at least once.
Supported Payout Channels
cucu2 pays out through four channels that cover the most popular ways Malaysians receive money. All channels are free to use.
- Touch 'n Go eWallet Deposit: 1 min · Payout: 15 min
- DuitNow Deposit: 1 min · Payout: 15 min
- FPX Online Banking Deposit: 1 min · Payout: 15 min
- Bank Transfer Deposit: 1 min · Payout: 15 min
The payout channel you use must be registered in your own name. Mismatched account names are one of the most common reasons a withdrawal is held for review.
Why KYC Is Required Before Your First Payout
Know Your Customer (KYC) is a one-time identity check that cucu2 runs before releasing your first withdrawal. You only need to do this once.
KYC protects your account against fraud and ensures the funds go to the right person. It is standard practice across regulated online gaming platforms and takes only a few minutes to submit. cucu2 aims to complete the review within 12 hours, though most checks are done much faster.
You can still play games and deposit while your documents are under review. The only thing paused is your withdrawal until approval comes through.
KYC at a Glance
Accepted Identity Documents
Submit any one of the following. The document must be current and legible — expired documents will be rejected.
MyKad or equivalent Malaysian national identification card. Both front and back sides are required. Ensure your full name, IC number and photo are clearly visible.
Upload the photo/biodata page. Passports are accepted for both Malaysian citizens and non-citizen residents. The passport must be valid at the time of submission.
Malaysian driving licence (P, B or full). Upload both sides. The name on the licence must match the name registered on your cucu2 account exactly.
Uploading Your Documents — Step by Step
The upload process takes about two minutes. Have your document ready before you start.
-
Go to Account Settings > Verification
After logging in, tap your profile icon and select Account Settings. Look for the Identity Verification section — it will show your current status (Unverified / Pending / Approved).
-
Select your document type
Choose National ID Card, Passport, or Driving Licence from the dropdown. The upload form will adjust to ask for the correct number of image files (one or two sides depending on your choice).
-
Upload clear photos of your document
Use the camera button to take a fresh photo, or upload an existing image from your gallery. Files must be JPG, PNG or PDF, under 5 MB each. See the photo requirements in the next section.
-
Confirm your details and submit
Review the preview — make sure text is sharp and all four corners are visible. Tick the declaration checkbox and tap Submit for Review. You will receive a confirmation message immediately.
-
Wait for the KYC approval notification
cucu2's team reviews documents within 12 hours. Once approved, you will get an in-app notification and email. Your first cucu2 withdrawal can then be processed — typically within 1 hour of that first request.
Photo Requirements
Documents that fail these checks are the single biggest cause of KYC delays. Get it right first time.
- All four corners of the document visible in frame
- Text sharp and readable — no blur, glare or shadows
- Full colour photo (black-and-white scans are not accepted)
- No cropping, editing or filters applied to the image
- Document laid flat on a plain, contrasting background
- Minimum image resolution: 600 × 400 px
- File size under 5 MB per image (JPG, PNG or PDF)
How cucu2 Protects Your Data
Documents uploaded during KYC are stored on encrypted servers and accessed only by authorised verification staff. cucu2 does not share your identity documents with third parties or use them for any purpose other than account verification and fraud prevention.
Submitted files are processed in line with cucu2's Privacy Policy. You may request deletion of your verification documents by contacting 24/7 Live Chat, subject to applicable legal retention requirements.
Why Withdrawals Get Declined & How to Fix Them
Most failed withdrawals have a straightforward fix. Here are the most common causes and what to do.
Fix: Complete identity verification under Account Settings before submitting your first withdrawal request.
Fix: Check your Bonus Wallet balance. Bonus funds carry a 24× wagering requirement before they convert to withdrawable cash.
Fix: The name on your receiving bank account or e-wallet must exactly match the name on your cucu2 account and KYC document.
Fix: Enter at least RM30 per request. If your withdrawable balance is below this, continue playing until it reaches the threshold.
Fix: The RM4,000 daily cap resets at midnight MYT (UTC+8). Submit a new request the following day, or upgrade your VIP tier for a higher cap.
Fix: Contact 24/7 Live Chat immediately. Our team will explain what additional information is needed and resolve the hold as quickly as possible.
VIP Tier Daily Withdrawal Limits at a Glance
Higher VIP tiers unlock larger daily withdrawal caps and better cashback. Monthly turnover is the only entry requirement.
| Tier | Monthly Turnover (RM) | Daily Withdrawal Cap | Cashback | Birthday Bonus |
|---|---|---|---|---|
| Copper | Starting level | RM4,000 | 1.00% | — |
| Silver | RM75,000 | RM7,000 | 1.15% | RM600 |
| Gold | RM300,000 | RM12,000 | 1.30% | RM2,000 |
| Platinum | RM1,200,000 | RM22,000 | 1.45% | RM6,900 |
| Titanium | RM4,800,000 | RM38,000 | 1.60% | RM23,000 |
| Royal | RM19,000,000 | RM67,000 | 1.75% | RM79,000 |
Daily caps reset at midnight MYT. Full VIP programme details including perks and upgrade timelines are in the cucu2 Bonus & VIP guide.